Ocean Heart Adjustable Bracelet

Processing Time

Orders are processed and shipped within 1-3 business days after payment confirmation.

Shipping Origin

All orders are shipped from Foshan, Guangdong, China via international logistics partners.

Shipping Destinations

We currently ship only to the continental United States, excluding Hawaii, Alaska, and U.S. territories.

Estimated Delivery Time

Orders typically arrive within 7–15 business days after shipment.

Please note that customs clearance, holidays, and weather conditions may affect actual delivery times.

Shipping Fees

• Orders over $49.99 qualify for free shipping;

• Orders under $49.99 will be charged a flat shipping fee of $9.99.

Order Tracking

After your order has been shipped, tracking information will be sent to your email. You may also track your order on our website via the Order Tracking link in the footer.

Lost or Delayed Packages

If your package is delayed, lost, or has any delivery issues, please contact us immediately at info@aurablyss.com, and we will assist you promptly.

Eligibility

We want you to be fully satisfied with your purchase. If the item is defective or not as expected, you may request a return or exchange within 30 days of receiving the product.

Conditions for Returns

• Items must be unused, in original packaging, with tags and accessories included;

• No signs of wear, damage, stains, or scratches;

• Return requests beyond 30 days are not accepted.

How to Return

1. Contact us via info@aurablyss.com with your order number and reason for return;

2. Our customer support will respond within 1-2 business days with return instructions;

3. Carefully repackage the item and ship it back after confirmation;

4. Refunds will be processed within 7-14 business days after we receive the returned item.

Return Shipping Costs

• If the return is due to a quality issue or a wrong item, we will cover the return shipping cost;

• If the return is due to personal reasons (e.g., dislike, wrong order), the customer is responsible for the return shipping fee.

Non-returnable Items

• Used, damaged, or worn products;

• Items returned after the 30-day window;

• Clearance or discounted items marked as "Final Sale" or "Non-returnable".