Return & Refund Policy

At aurablyss.com, we are committed to providing our customers with high-quality products. However, we understand that there may be instances where you need to return an item or request a refund. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return. Any return requests made after 30 days will not be accepted.

This policy outlines the terms and conditions for returns and refunds of items purchased on our website.

1. Eligibility for Returns & Refunds

  • Defective Products: You are eligible for a return or refund if the item you received is damaged or defective, including manufacturing defects and quality issues.
  • Incorrect Product: If you receive an item that is different from what you ordered, we will arrange for a return or exchange.

2. Return Timeframe

  • You must notify us of your intention to return a product within 30 days of receiving it.

3. Return Process

  • To initiate a return, please contact our customer support team via email at [info@aurablyss.com]. Provide your order number, reason for return, and any relevant photos of the product.
  • Our team will review your request and provide you with the return address, along with a return shipping label if applicable.

4. Return Conditions

  • The item must be returned in its original condition, including all tags and original packaging.
  • For safety and hygiene reasons, returned items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process

  • A refund will be processed within 1-2 business days after we confirm that the returned item meets the required conditions.
  • Refunds will be issued to your original payment method. Please note that the time it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

6. Return Shipping Fees

  • No additional handling fees will be charged. If the return is due to an issue on our end (e.g., incorrect items or quality problems), we will provide a full refund, including return shipping costs.
  • If the return is initiated by the buyer (e.g., due to personal preference or ordering the wrong item/color), the buyer is responsible for the return shipping fees.

7. Exchanges

  • If you wish to exchange an item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process.
  • No additional handling fees or shipping charges will apply to exchanges.

8. Order Cancellation

  • If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Contact Us

For any questions regarding returns or refunds, please contact our customer support team:

  • Email: info@aurablyss.com
  • Contact us to obtain the return address
  • Customer Support Hours:
    • Monday – Friday: 8:00 AM – 6:00 PM (EST)
    • Saturday & Sunday: Closed

Note: aurablyss.com reserves the right to update and modify this Refund & Return Policy at any time. Please review this policy periodically for any changes. Continued use of our website constitutes acceptance of these policies.